Terms and Conditions
All products are subject to availability. Actual wood stains or paint colors may vary from what you see in your computer or samples of product materials. In addition, the natural characteristics of wood lend themselves to color variation, and this is also true when finish is applied. Product information, availability, prices, and/or specifications are subject to change without notice.
2. Customer Responsibilities
Customer is responsible to provide ISK with accurate information including the Customers choice of items, model numbers and or measurements. Therefore ISK will not be responsible for any mistakes with respect to products ordered in error as a result of Customer providing inaccurate information. ISK cannot verify the accuracy of the dimensions of the customer's home as provided by the customer nor can ISK make a determination of the level of the Customer's floors or ceilings. Consequently, it is the Customer's responsibility to see to it that all products are properly leveled when installed. Failure on the part of the Customer to provide accurate dimensions or to properly level products upon installation or otherwise properly install products may result in uneven doors or misalignment of cabinetry.
While ISK uses reasonable efforts to include accurate and up-to-date information in its Website concerning its product materials, ISK makes no warranties or representations as to the accuracy of the information. ISK assumes no liability or responsibility for any errors or omissions in the content of its Website and its product materials. If a product is quoted by a ISK associate at an incorrect price, ISK shall have the right to refuse or cancel any order. If your order is canceled by ISK, we shall issue a credit to your credit card in the full amount of your deposit.
The purchase price is required to be paid in full at the time of order. Your order will not be released for delivery until it is paid in full and has cleared the banking system without recourse. If you are paying for your order with a credit card, then your signature below constitutes authority on the part of ISK to charge the credit card and that you further represent and warrant that you have full authority to use the credit card and will not dispute or otherwise challenge ISK's authority to charge credit card for the full amount or balance due on the order.
5. Order Acceptance & Cancellations
Payment for any order constitutes the immediate acceptance of the order by the Customer, and the Customer hereinafter agrees to be bound by the terms and conditions of this Purchase Agreement. A complete order or any separate items within an order may be cancelled within 3 days of the order date ("Cancellation Period") including the date of the order at no charge. After the Cancellation Period products may only be returned at the sole discretion of ISK and such authorization is effective only in writing and if so approved, there will be a minimum 25% restocking and handling fee applied to the customer's account. In order to cancel an order within the Cancellation Period the customer may contact ISK by fax, phone or email. To confirm that an order has been canceled, ISK will email or fax a cancellation notice to the customer's attention. An order shall not be considered to be cancelled until receipt of ISK's confirmation. For the return of product after the Cancellation Period see item 6 below.
6. Return Policy
All third-party products are sold as is, under final sale terms. The Customer may return extra items (excludes third party products) provided the return is made prior to installation, without damage. Such items returned will incur a 25% restocking fee; and all returns may be subject to additional fees for, for example, damage or freight charges. No refunds will be made if the product returned is missing any parts or for items not normally carried in stock (i.e., “special order products) or items shipped from third parties. All products will be inspected on return before RMA credit is authorized. All replacement requests must be made within five days of delivery. Items for replacement and return authorization requests must be inspected before a replacement can be completed. ISK is not responsible for installation or modification of any replacement/exchanged items. Replacement/Return items must be returned to the ISK support center for inspection before a replacement item or return authorization can be provided to customer. If an item cannot be returned to the ISK support center at the time of inspection, a photograph of the damaged or defective product must be provided along with reason of return/replacement for review and approval of replacement. All return items must be returned to the ISK support center. No alterations will be accepted (cutout, drilled, marred, scraped and the like) without the consent of a ISK customer care representative.
7. Shipping, Handling, and Delivery
We can ship items to the 48 contiguous states in the USA, known as the Continental USA and Canada. Someone from the delivery company will contact you in order to set up a delivery date. When you receive your order, inspect your cabinets for damage or defects. If any pieces are damaged, it must be noted on the delivery slip while the delivery driver is still at the place of delivery. Items carry the natural characteristics of the wood and are manufactured in the way in which most manufacturers finish their products. Wood products do vary in grain and may have natural distressing. Customer may not refuse or return any products due to such variation in grain or color. Signing the delivery slip without noting any damage constitutes full acceptance of the product and therefore any damage reported later is the Customer's responsibility and not that of ISK. Any statements made about delivery times are estimated and not guaranteed. ISK cannot be held responsible for any delays in delivery of your furniture for any reason. Customer may not cancel an order for failure to meet estimated delivery dates and the time it takes for delivery will vary based upon the manufacturer.
Title to the materials shall pass from ISK to Customer F.O.B. Shipping Point i.e., at the loading dock of ISK or the manufacture's loading dock if the product is shipped to the Customer direct from a source other than ISK. In other words the Customer bears the risk of loss while the product is in transit however ISK shall remain responsible to see to it that the correct product was shipped.
Delay in delivery or non-delivery in whole or in part by ISK shall not be a breach of the sale if performance is made impracticable by the occurrence of any one or more of the following contingencies, the non-occurrence of which is a basic assumption or which the agreement is made: (a) fires, floods, or other casualties; (b) wars, riots, civil commotion, embargoes, governmental regulations or martial law; (c) ISK's inability to obtain necessary materials (finished or otherwise) from its usual sources of supply; (d) shortage of cars or trucks or delays in transit; (e) existing or future strikes or other labor troubles affecting production or shipment, whether involving employees of ISK or employees of others, and regardless of responsibility or fault on the part of the employer; and (f) other contingencies of manufacture or shipment, whether or not of a class or kind mentioned herein and not reasonably within ISK's control.
8. Damages / Shortages / Claims
Claims for shortages, breakage or for any nonconformance, with the terms and conditions of the order must be noted on ISK's delivery receipt by the Customer at the time of delivery. Otherwise, ISK shall not be responsible for any such claims. In any event, ISK's liability for any claims related to damage or shortages shall be limited to damages or shortage which occurred at ISK's facilities prior to shipment from or transfer to ISK's loading dock. If you cannot be present at the time of the scheduled delivery, please make arrangements to have a responsible representative present to fully inspect and accept the furniture on your behalf. The signature of your representative on the delivery receipt binds you with respect to all aspects of the acceptance of the delivery including the condition of the items delivered. ISK is not responsible for any damage to any product that occurs during shipment or delivery of the product however ISK will use reasonable commercial efforts to assist the Customer in resolving its claim with the responsible party. If concealed damage is discovered after the receipt of the merchandise, ISK must be notified within 3 days to enable ISK to replace parts or the damaged product at no cost to you provided that such damage did not occur during shipment. Replacement parts may be obtained by completing a Replacement Parts order Form. Original cabinets or parts may require return to ISK for credit. The Customer must e-mail or mail pictures to ISK clearly showing the nature of the defect or damage.
This Purchase Agreement shall be enforced according to the laws of the Commonwealth of Pennsylvania. In the event ISK is required to enforce the terms of this Purchase Agreement or defend against lawsuit related to the terms and conditions of this Purchase Agreement and if ISK is meritorious then ISK shall be entitled to be reimbursed from Customer or any third party, as the case may be, for its reasonable counsel fees and costs.